We have a large central warehouse in Scandinavia that ensures that all the duty-free goods are loaded onto the plane. The Condor cabin crew are then responsible for giving you your duty-free goods on board on your outbound or homebound flight. Super simple – so you can just sit back and get on with enjoying your holiday.
To avoid disappointment, we have introduced a delivery guarantee for most products in Airshoppen. You can find further information about the different product groups below.
Spirits, Fragrances and Cosmetics
In the rare event that an item is missing from these product categories, then you can simply buy this item at your destination or, at the latest, one month after your return.
In this instance, we will reimburse you the difference between the retail price and our low duty-free price.
If a product is missing from our boutique category (e.g. sunglasses, electronics or clothing), we will ensure that the goods are delivered to your home address.
Please note that our online offers and confectionery are not covered by our delivery guarantee. As of 1st May 2017, tobacco products are no longer covered by our delivery guarantee