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Airshoppen Taxfree

Terms and conditions

When you shop in Airshoppen, you agree to the terms and conditions as described below. We reserve the right to change these terms and conditions as deemed necessary (e.g. in relation to legislative changes or changes in the technical set-up).

Placing orders

Airshoppen must receive your order within the time specified when you log in to Airshoppen - usually 6 days before departure. You can order items for both your outward and return journeys. Please note that the outward and return orders will be considered as two separate orders. This means that if you want to make use of our ”4 for 3” campaign or other special offers, the goods ordered must have a complete delivery on either the outward or return journey.

When you have completed your order or made a change to your booking in Airshoppen, our system will automatically send you an order confirmation via email.

Changing or cancelling orders

You can change your order for Duty Free goods until the time specified when you log in to Airshoppen - usually 6 days before departure. After this point it is no longer possible to change your orders.


All prices are in Euro and include taxes and any charges. Prices at the time of order apply. 

The listed retail prices are per February 2018 and based on information from our suppliers and do not account for any short-term campaigns or similar promotions. Some goods are only available on the Duty Free market. In these cases, listed retail prices are suggested and developed in cooperation with our suppliers.


The goods will be handed over to you during your flight with Condor. Items that you have ordered for delivery on the outbound trip will be given to you on board during your outbound journey. You will receive items that you ordered for the return trip on your return flight. Please check straight away, and before leaving the plane, that the contents of the bag containing your items corresponds with your order.


It is up to you whether you pay for your purchases online before departure or on board the plane.

Our web shop uses DIBS Payment Systems, the leading provider of online payment solutions in Scandinavia. If you decide to pay online, you will be directed to a secure and encrypted DIBS page where you will be able to enter your card information. After your payment is authorised, you will receive an order confirmation by email. You can pay with the following cards: VISA, Mastercard and EC debit card.

We will deduct the money from your account when the flight is closed for further orders, prior to shipping of goods. This means that we will usually take payments approximately 3-6 days before your flight is due to depart. Please remember that it you place an order to be delivered to you on both your outward and return flights, these will be processed and payment will be taken separately. It is strictly impossible for an amount to be collected that is higher than that which you authorised during the purchasing process.

If you opt to pay for your purchases on board the plane, you will settle this directly with the cabin crew. On board, you can pay in cash, by cheque or with one of the following cards: VISA, Mastercard and EC debit card/Maestro Card. When paying by credit card, the offline credit line stored on the card must be observed. Payments can only be accepted within the individual credit line for offline payment. Please contact your card issuing bank for further information. If you pay by card on board, please note that it can take up to two weeks before the money is debited from your account.

Right of cancellation and returns policy

You can add or remove items from your shopping basket until the ordering deadline expires. You can generally do this up until 6 days before departure. You may return items immediately after you receive the goods on board the plane. Cabin crew will not charge you for these items on board.

Notice of cancellation

You can cancel your contract within 14 days without giving any reasons (e.g. by letter, fax, email) or – if you have received the goods before the end of that period – by returning said goods. The period begins upon receipt of this notification in writing, but not before the recipient has received the goods (in the event of recurring deliveries of similar goods, not before receipt of the first partial delivery). It can also begin when we have fulfilled our obligations to provide information as defined in article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB [Introductory Act to the German Civil Code] as well as our obligations under article § 312g para. 1 clause 1 BGB [German Civil Code] in conjunction with article 246 § 3 EGBGB. The timely despatch of the notice of cancellation or the item shall be deemed sufficient for compliance with the cancellation deadline.

Cancellation by return of the goods should be sent to:

Thomas Cook Airlines Scandinavia A/S
Copenhagen Airport South 276
2971 Dragoer

Attn.: Customer services

Consequences of cancellation

In the case of an effective cancellation, any services already received by either party shall be returned and, where necessary, any benefits derived from them (e.g. interest) shall also be returned. If you are not able to return the service or benefits received (e.g. benefits derived from usage) or can only partially return them, or can only return them in a deteriorated condition, you will have to pay us compensation. Nevertheless, this can mean that you have to fulfil the contractual payment obligations for the period up to the cancellation. For deterioration of the item and for derived benefits, you shall only have to pay compensation if the benefits or the deterioration are due to the item having been used in such a way that goes beyond the testing of its features and effectiveness. ‘Testing the features and effectiveness’ means the testing and trying out of the goods in question as it is possible and customary to do in a shop.

Items which can be sent by parcel delivery shall be returned at our risk. You have to pay for the costs of the return delivery if the delivered goods match the order and if the price of the item to be returned does not exceed 40 euros or, in the event of a higher price, if you have not, at the time of the cancellation, paid the compensation or a contractually agreed partial payment. Otherwise, the return is free of charge. Items which cannot be sent by parcel delivery will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your notice of cancellation or the item. For us, it begins with the receipt of these.

Warranty rights

As a consumer, you are entitled to a 24-month warranty. For products with a limited shelf life, the right to claim is available for the generally recognised shelf-life period for the respective items.

Should any items purchased have a fault or a defect, please contact Airshoppen and provide detailed information on the fault or defect that has occurred. Depending on the circumstances of the specific situation, the item will be either repaired or exchanged. If this is not possible, then you will be reimbursed the purchase price or you will receive a discount. This assumes, of course, that the claim is justified and that the defect is not based on the incorrect use of the product, damage-inducing behaviour, usage with incorrect voltage or current, collisions, accidents, wilful damage or similar.

If the claim is justified, we will refund – at a reasonable level – expenses incurred by you in connection with the return shipping costs. Please enclose a copy of your order confirmation and your purchase receipt with your return.

Your satisfaction is our priority. We therefore ask you to contact us if you are not completely happy with a purchase.

You can phone us on: Tel. (+49) 61 71 69 88 98 9 or per E-Mail at

Thomas Cook Airlines Scandinavia A/S
Copenhagen Airport South 276
2971 Dragoer

Attn.: Customer services

Reservations and disclaimer

We assume unlimited liability if the damage was caused by an intentional or grossly negligent breach of duty by Airshoppen or by a legal representative or other agents of Airshoppen.

Furthermore, Airshoppen assumes liability for the negligent breach of essential obligations, the breach of which puts the fulfilment of the purpose of the contract at risk, or for the breach of obligations the fulfilment of which enables the proper implementation of the contract in the first place, and on the observance of which you regularly rely. In this case, however, Airshoppen is only liable for the foreseeable damage that is typical for the contract. Airshoppen is not liable for the negligent breach other than those obligations mentioned in the preceding sentences.

The above limitations of liability do not apply in the event of injury to life, limb or health, for a defect after assumption of a guarantee for the condition of the product and for fraudulently concealed defects. Liability under the Product Liability Act shall remain unaffected. Insofar as the liability of Airshoppen is excluded or limited, this shall also apply to the personal liability of employees, representatives and agents.

Please note that the term “Taxfree” offered on EU routes means, that Airshoppen has paid any applicable duty and VAT on items where such is applicable. This allows you to buy at the same price as if you were travelling to a destination exempt from duty and VAT.

Replacement goods

In rare cases, a specific item may not be in stock in the packaging that we have in our product range. We reserve the right to deliver the same item in another packaging, if this is possible. For example, a sun lotion that we usually sell in 400 ml, can be delivered in 2 x 200 ml, or a 3-pack mascara can be delivered as 3 single mascaras of the same kind and amount.

Product information

The description of the products available in Airshoppen includes the product type, the product brand, the possible amount and the alcohol percentage. We aim to keep the pictures of the products as realistic as possible. However, for technical reasons, we cannot guarantee that the actual appearance is completely identical to that shown.


Any disputes and legal action shall be decided in accordance with German law and by the German courts in Frankfurt/Main.

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